• To deliver exceptional customer service by exceeding customer expectations
• To ensure that the communication flow is accurate and timely in-between the customer and workshop
• To provide initial diagnoses of vehicle faults and accurately invoice for all work completed
• To up-sell additional services and products to customers increasing the profitability of the service centre

• Carry out all administrative functions within the warranty department .
• Develop & Administer warranty policies, procedures, practices and documentation.
• Keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.
• Ensure that all after sales employees complete records correctly when warranty is diagnosed on a vehicle.
• Check that all warranty payments received from the manufacturer are correct, challenge any discrepancies.
• Develop and maintain good relationships.

• Supervising a team of technicians
• Handling of dialog reception
• Quality control of performed repair works and services
• Technical reporting to the manufacturer

• Minimum 3 years of Audi experience
• Degree in engineering, master degree or equivalent
• PC skills
• Fluent in English
• Customer handling skills

Send CV to careers@nabooda-auto.com (Candidates on visit or transferable visa preferred.)

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• Diagnose skills
• Ability to train, coach and support less experienced colleagues.
• Ability to interact with customers if needed.
• Able to deal with the various documentation requirements of the department and the dealer principle.
• Deputize the Foreman if needed.
• Display leadership ability.

• Ensure vehicles faults are diagnosed and rectified.
• Overhaul, repair and re-assemble complex mechanical components.
• Identify and correct any wheel alignment problems.
• Complete relevant service documentation in line with warranty & dealer requirements.

• Ensure vehicles faults are diagnosed and rectified.
• Repair, re-assemble and replace complex electrical/electronic components.
• Complete relevant service documentation in line with warranty & dealer requirements.

• To market the business and to create opportunities and leads within the local market
• Maximize sales and profit opportunities
• Prospect for new business
• Qualify & establish solid relationship with existing and new customers
• Present/demonstrate vehicles
• present finance packages
• Close deals and handover vehicles

Parts

• To understand the Parts Sales Process and implement them in a consistent manner.
• Monitor the quality of the goods ensure that they are in good condition and suitable for use inform Parts Supervisor of any quality problems.
• Keep all parts catalogues, manufacturer’s lists etc, updated and tidy.

Stock Control

• Ensure that all paperwork, documentation and requisitions are filled correctly to allow for easy retrieval.
• Check that the physical stock item matches the invoice / issue voucher requisitioned by workshop or customers, delivering right first time transactions to ensure high levels of customer satisfaction.
• Monitor goods outward traffic completing the appropriate stock control forms, ensuring that there is no unauthorized withdrawal of stock.

Parts

• To understand the Parts Receiving Process and implement them in a consistent manner.
• Monitor the quality of the goods ensure that they are in good condition and suitable for use inform Parts Supervisor of any quality problems.

Stock Control

• Ensure that all paperwork, documentation and requisitions are filled correctly to allow for easy retrieval.
• Monitor goods outward traffic completing the appropriate stock transfer forms, ensuring that there is no unauthorized withdrawal of stock.

• Assisting the Sr. Accountant in all areas of accounting and control functions, including day-to-day accounting process.

• To independently manage the Accounting from trial balance to Balance Sheet with emphasis on Accounts Payable/Receivable & Cash Flow and to report to the Senior Accountants concerned enabling timely submission of monthly Reports to the Management.

• Take cash payments from customers, coordinate with the sales department, ensuring that the correct amount has been received, prepare all documentation required, ensuring that this is done in a customer orientated manner..
• Receive finance cheques from banks, commercial companies, and lease customers; ensure all relevant documentation is completed to allow for accuracy of reports.
• Prepare documentation required to deposit cash and cheques ensuring that monies are allocated to the correct bank accounts, as advised by the Finance Manager
• Maintain petty cash levels, ensuring levels do not fall below minimum set, requesting cash when required. Deliver employees or visitors to their desired destination with efficiency and courtesy.
• Produce daily, weekly and monthly reports as required detailing the mix of cash and cheques.

• Pick-up and delivery of goods to various Outlets and Service Centers.
• Deliver employees or visitors to their desired destination with efficiency and courtesy.
• Follow the delivery schedule given by the Supervisor.
• Ensure adherence to traffic rules.
• Ensure and maintain a zero traffic fine or casualty record, by safe and disciplined driving.
• Deliver employees or visitors to their desired destination with efficiency and courtesy.
• Pick up and deliver materials etc to various locations as directed, ensure that all appropriate paperwork is completed.
• Assist with office administration tasks, such as filing, photocopying etc. as directed
• Ensure that delivery vehicles are maintained, cleaned and serviced as per schedule.

• High School / “O” Levels
• Valid UAE Driving License
• Knowledge of spoken & written English essential
• Well organized and time conscious
• Thorough knowledge of UAE roads and location

Send CV to careers@nabooda-auto.com (Candidates on visit or transferable visa preferred.)

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Sales Coordination

• Coordinate with sales consultant, centralise all orders, check that cars due for delivery go through the PDI process and are ready for customer pick up.
• Inspect cars when received from logistics to ensure that there is no damage and all relevant documentation is with each vehicle.

Demonstration Vehicles

• Ensure that the correct documentation is kept with each demonstration vehicle.
• Check that customers have provided driving licence and all documentation has been completed prior to every test drive.
• Monitor the mileage and condition of demonstration vehicles and arrange for servicing and cleaning when required.

• Greeting and meeting customers
• Preparing and following up on service bookings
• Operating the telephone switch board
• Handovers and Guardians of clients at arrival
• Minor typing jobs
  

• Minimum 3 years in a similar position preferably with a car dealer
• PC skills, MS Office, DMS
• Fluent in Arabic and English
• Customer handling skills
• Telephone skills
• Polite manners, flexible

Send CV to careers@nabooda-auto.com (Candidates on visit or transferable visa preferred.)

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