• To ensure that all bank facilities are maintained effectively ensuring the organisations liquidity. To collect all cash from the cashier and allocate to which account the cash should be deposited.

Major Responsibilities

• Control bank balances, ensure that all day-to-day transactions are recorded.Make cash transfers as required, updating account information and checking reports to ensure process has been completed successfully.
• Manage bank facilities, to effectively ensure liquidity, making necessary recommendations to Finance Manager if renegotiation is required.
• Implement budget control; check actual against budgeted verify reason and provide report.
• Consolidate all budgets received from departments to provide an overall budget for the Finance Manager to present to the CEO.
• Coordinate with external auditors ensuring that any information they require is made available.
• Support the implementation of the accounting policies, procedures and rules. Establish and maintain financial and accounting systems.
• Ensure that all documentation is retained for the required legal period, and that an effective filing and retrieval system is maintained.

Sales Coordination

• Coordinate with sales consultant, centralise all orders, check that cars due for delivery go through the PDI process and are ready for customer pick up.
• Inspect cars when received from logistics to ensure that there is no damage and all relevant documentation is with each vehicle.

Demonstration Vehicles

• Ensure that the correct documentation is kept with each demonstration vehicle.
• Check that customers have provided driving licence and all documentation has been completed prior to every test drive.
• Monitor the mileage and condition of demonstration vehicles and arrange for servicing and cleaning when required.

• To coordinate the preparation of the vehicle delivery process ensuring that all vehicles go through the PDI process and are ready for customer collection. To control the administration & maintenance process for demonstration cars.

Sales Coordination

• Coordinate with sales consultant, centralise all orders, check that cars due for delivery go through the PDI process and are ready for customer pick up.
• Ensure all vehicles are handed to the Sales Executive in working condition, clean and at least two hours prior to agreed time of delivery.
• Inspect cars when received from logistics and ensure that there is no damage and all the releveant documentation is with each vehicle.
• AVME/Management vehicles, to co-ordinate and manage all necessary documentation, bookings,leasing contracts and registrations.
• Manage a delivery schedule set by date for all sold vehicles ready for deliveries on daily basis
• Co-ordinate with PRO to make sure all sold vehicles are registered with all proper documents.
• Conduct regular checks of the showroom and arrange for maintenance or cleaning as required.

Demonstration Vehicles

• Manage the demo fleet booking schedule, ensuring all vehicles are clean, in full working order and have the required fuel at all times Ensure that the correct documentation is kept with each demonstration vehicle.
• Check that customers have provided driving licence and all documentation has been completed prior to every test drive.
• Document and log all Test Drives, Demo Cars in/out and maintain a filing system for prompt retrieval of documentation and records with customer’s information
• Monitor the mileage and condition of demonstration vehicles and arrange for servicing and cleaning when required.

• To manage the service and parts operation of the Volkswagen brand achieving volume and profit objectives. To monitor all service processes to ensure excellent customer service.

• Maximise commercial opportunities through developing and implementing campaigns within specific market sectors
• Build and sustain constructive relationships with major customers
• Ensure effective stock control and warehouse management
• Analyze data received regarding finance and service levels and implement any corrective/improvement processes as required
• Develop and implement lean service processes, to deliver against benchmarks and standards at minimum costs, maximising workshop utilization while maintaining customer service levels
• Keep up-to-date with economic, industry, external environmental factors, trends, issues and influences, and ensure that associated challenges are taken into consideration at an organizational level
• Implement, with the support of the HR department, an effective recruitment process that enables the right mix of technical and soft skills to be recruited, taking into consideration the existing technical ratio

• Carry out all administrative functions within the warranty department .
• Develop & Administer warranty policies, procedures, practices and documentation.
• Keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.
• Ensure that all after sales employees complete records correctly when warranty is diagnosed on a vehicle.
• Check that all warranty payments received from the manufacturer are correct, challenge any discrepancies.
• Develop and maintain good relationships.

• To sell finance & insurance solutions to Audi Customers using an approved panel of banks and insurance products. To develop & implement sustainable F&I policies with the Audi Sales Team that maximises all sales opportunities for F&I products whilst also assisting in closing vehicle sales at all times.

• Maximise sales opportunities for the Audi branch by offering finance & Insurance solutions to all customers , ensuring that each customer receives excellent customer service.
• Identify customer needs and accordingly proposing appropriate finance and insurance solutions whilst maximising branch profitability.
• Maintain an effective relationship with bank and insurance representatives.
• Ensure that all documentation, quotes, proposals etc. are completed and processed accurately and if required make an appointment for the customer with the bank representative.
• Sell subsequent years insurance & extended warranties by checking insurance & warranty reports and contact customers. up sell other ANA products.
• To ensure that Sales Management, General Management and front line sales staff are kept abreast of developments in the finance and insurance market.
• Maintain a consistent supportive relationship with the sales team and F&I Manager, and act as a customer contact when sales consultant or F&I Manager is not available.
• Keep fully up-to-date with product knowledge on the full range of finance and insurance options available.

• To develop, implement and control vehicle sales processes within the branch. To manage the day-to-day activity of the sales force ensuring that each customer receives excellent customer service.

• Support the Sales Manager to maximise commercial opportunities through developing and implementing effective and consistent events and campaigns.
• Shape and implement a customer strategy to retain and attract customers delivering a differentiating retail experience for each customer.
• Provide input into the annual budget with effective strategies to enable achievement.
• Build and sustain constructive relationships with major customers, support the sales team and where appropriate close deals.
• Have a thorough understanding of competitive activity, plans and strategies utilising this intelligence to shape local strategy.
• Establish core business standards and ensure that they, alongside the core Sales standards are implemented consistently - no car to be released unless all the paperwork is completed correctly.
• Support the F & I manager where required giving approval, ensure that wherever possible the agreed panel banks are utilised, maximising profit opportunities.
• Control the use of demo cars to ensure that they are used effectively and that all paperwork is completed.
• Continually review all infrastructure and resource requirements to underpin growth, drive down cost and improve efficiency, while maintaining customer service levels.
• Manage the PDI process and ensure it is completed efficiently and effectively.
• Train and develop the sales team in pro-active sales techniques to maximise sales conversion.

• To ensure that all cash payments due to the company are received, recorded, and paid into the correct bank accounts as stipulated by the Finance Manager. To manage petty cash for showroom.

• Take cash payments from customers, coordinate with the sales department, ensuring that the correct amount has been received, prepare all documentation required, ensuring that this is done in a customer orientated manner.
• Receive finance cheques from banks, commercial companies, and lease customers; ensure all relevant documentation is completed to allow for accuracy of reports.
• Prepare documentation required to deposit cash and cheques ensuring that monies are allocated to the correct bank accounts, as advised by the Finance Manager.
• Control all documentation pertaining to Petty Cash.
• Maintain petty cash levels, ensuring levels do not fall below minimum set, requesting cash when required.

• To be the first point of contact for customers, ensure that customers are greeted in a courteous and efficient manner and directed to a sales consultant or service advisor. To be the customer champion and deliver exceptional customer service by ensuring a seamless experience for the customer.

• Greet all customers as they enter the showroom, offer refreshment, if a Sales enquiry provide an initial introduction to the vehicle until customer is ready to speak to a sales consultant, introduce customer to sales consultant, if sales consultant is not available continuously communicate with customer to ensure they are aware of the situation. If service enquiry/booking to personally introduce them to a Service Advisor.
• Assist customers with information before they can be attended by a sales consultant.
• Check that all display cars are kept clean and that each has a spec sheet present, report any discrepancies to Asst Sales Manager.
• Provide administrative support to the Sales Support Executives and Receptionists when there are no customers requiring assistance.

• Pick-up and delivery of goods to various Outlets and Service Centers.
• Deliver employees or visitors to their desired destination with efficiency and courtesy.
• Follow the delivery schedule given by the Supervisor.
• Ensure adherence to traffic rules.
• Ensure and maintain a zero traffic fine or casualty record, by safe and disciplined driving.
• Deliver employees or visitors to their desired destination with efficiency and courtesy.
• Pick up and deliver materials etc to various locations as directed, ensure that all appropriate paperwork is completed.
• Assist with office administration tasks, such as filing, photocopying etc. as directed
• Ensure that delivery vehicles are maintained, cleaned and serviced as per schedule.

• High School / “O” Levels
• Valid UAE Driving License
• Knowledge of spoken & written English essential
• Well organized and time conscious
• Thorough knowledge of UAE roads and location

Send CV to careers@nabooda-auto.com (Candidates on visit or transferable visa preferred.)

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• Ensure vehicles faults are diagnosed and rectified.
• Repair, re-assemble and replace complex electrical/electronic components.
• Complete relevant service documentation in line with warranty & dealer requirements.

• Post quality check follow up calls to be made to the customer using the customer database
• Handling the customer complaints, letters to customers
• Generating reports from CRM and present to the management to overview the CSI

• Minimum 3 years of experience in customer service
• Bachelor degree in any field
• Good PC skills and self correspondence
• Customer handling skills and good telephonic manners

Send CV to careers@nabooda-auto.com

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• Ensure vehicles faults are diagnosed and rectified.
• Overhaul, repair and re-assemble engine, gear boxes ,Axles.
• Identify and correct any wheel alignment problems.
• Complete relevant service documentation in line with warranty & dealer requirements.
• Experience in Hydraulics and related repairs.
• Experience in trouble shooting and repair of Pneumatic brakes and suspension systems.

• Automotive Diploma /Certificate
• Training records
• 3 – 5 year experience in Heavy duty Truck industry / Bus, preferably from a dealer.
• able to comprehend and use technical manuals for day to day updation of working knowledge.
• Computer Knowledge

Send CV to careers@nabooda-auto.com

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• Devise initiatives that will assist the retention of existing customer base and generate new sales enquiries for the sales team.
• Prepare, manage and deliver against Principal marketing plan detailing all activity.
• Organise and manage off-site / on–site events including product displays, merchandizing and related activities.
• Undertake mystery shopping assignments for obtaining key information on various operating aspects of own and competitors from a customer perspective.
• Market/Competitor analyses with regard pricing, model specs and segment share.
• Ensure that customer database is accurate and conduct customer survey to identify customer demographic to produce targeted campaigns.
• Negotiate advertisement rates with local publications and booking space, issue press releases to local publications, maximising exposure with minimum spend.
• Ensure the website is kept relevant and up-to-date.

• Diagnose skills
• Ability to train, coach and support less experienced colleagues.
• Ability to interact with customers if needed.
• Able to deal with the various documentation requirements of the department and the dealer principle.
• Deputize the Foreman if needed.
• Display leadership ability.

• Ensure vehicles faults are diagnosed and rectified.
• Overhaul, repair and re-assemble complex mechanical components.
• Identify and correct any wheel alignment problems.
• Complete relevant service documentation in line with warranty & dealer requirements.

• A thorough understanding of routing, switching, VPN, Cisco Voice technologies.
• Install, support and maintain new and existing HP BL servers and Win 2008 Virtualization.
• Undertake routine analysis of Windows server logs and take necessary action to mitigate risk of business downtime.
• Setup and configure CISCO switching/routing layer 3/VOIP environments.
• Design, setup, configure LAN/WAN and implement wireless networking that supports secured access and the ability to support data, voice and video applications.
• Configure setup and maintain Forti Gate Firewall, VPN connectivity's and Security appliances for accessing of business applications.
• Undertake routine security preventive actions in order to avoid or mitigate threats which might harm the network by updating IOS, security patches etc.
• Understanding and implementation of network traffic analysis, monitor network usage/QOS using Riverbed anticipate problems and suggest solutions.
• Implement necessary controls and procedures to protect the information system Asset.
• Supervise the network administration team of the company.

• To complete all vehicle paint work agreed by the insurers and to the standard of the manufacturer, identifying any additional work required.

• Vehicle Servicing - Complete vehicle paint work as agreed by the insurer, coordinate with Supervisor regarding additional customer/insurance approval.
• Warranty - Identify any work required that is covered by the warranty process, ensure all documentation is complete and coordinate with warranty department.
• Operational - Maintain workshop housekeeping standards at all times including the use of special and personal tools.

• To ensure all quality processes are implemented and adhered to
• Ensure documentation of repairs, usage of correct labor operations and parts, accurate clocking, etc
• Responsible for implementation and execution of internal warranty audits on a monthly basis
• To implement a random inspection on completed work for damage and dirty marks
• Liaise with the shop floor and report to management as and when quality gaps are observed
• To conduct a regular warranty self audit to ensure process compliance

• Diploma in Automobile Engg. Management degree-desired
• Previous experience in a similar role is a must
• Fluent verbal & written English
• Advanced Computer Knowledge
• Valid UAE Driving License

Send CV to careers@nabooda-auto.com (Candidates on visit or transferable visa preferred.)

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• To market the business and to create opportunities and leads within the local market
• Maximize sales and profit opportunities
• Prospect for new business
• Qualify & establish solid relationship with existing and new customers
• Present/demonstrate vehicles
• present finance packages
• Close deals and handover vehicles

Parts

• To understand the Parts Sales Process and implement them in a consistent manner.
• Monitor the quality of the goods ensure that they are in good condition and suitable for use inform Parts Supervisor of any quality problems.
• Keep all parts catalogues, manufacturer’s lists etc, updated and tidy.

Stock Control

• Ensure that all paperwork, documentation and requisitions are filled correctly to allow for easy retrieval.
• Check that the physical stock item matches the invoice / issue voucher requisitioned by workshop or customers, delivering right first time transactions to ensure high levels of customer satisfaction.
• Monitor goods outward traffic completing the appropriate stock control forms, ensuring that there is no unauthorized withdrawal of stock.

• To deliver exceptional customer service by exceeding customer expectations
• To ensure that the communication flow is accurate and timely in-between the customer and workshop
• To provide initial diagnoses of vehicle faults and accurately invoice for all work completed
• To up-sell additional services and products to customers increasing the profitability of the service centre

• Greet and meet visitors with courtesy, directing them to the relevant person
• Efficient and courteous in handling of telephone calls, ensuring clear verbal communication, provide necessary information/guidance to caller and transfer the call to the relevant person, or if required take clear concise message and pass message on
• Provide general administrative support to members of the showroom team as required
• Take details of visitors as they come into the showroom, accurately completing a showroom log, allowing sales consultant to understand the conversion ratio of visitors to sales
• Check driving licences prior to test drive and complete necessary paperwork when required
• Ensure that at all times the appropriate corporate image is represented

• 2 year in a similar position preferably with a car dealer
• PC skills, MS Office
• Telephone skills
• Customer handling skills
• Polite manners, flexible, well groomed, able to work under pressure and multi task
• Exposure to a multicultural environment

Send CV to careers@nabooda-auto.com (Candidates on visit or transferable visa preferred.)

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• Supervising a team of technicians
• Handling of dialog reception
• Quality control of performed repair works and services
• Technical reporting to the manufacturer

• Minimum 3 years of Audi experience
• Degree in engineering, master degree or equivalent
• PC skills
• Fluent in English
• Customer handling skills

Send CV to careers@nabooda-auto.com (Candidates on visit or transferable visa preferred.)

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• Greeting and meeting customers
• Preparing and following up on service bookings
• Operating the telephone switch board
• Handovers and Guardians of clients at arrival
• Minor typing jobs
  

• Minimum 3 years in a similar position preferably with a car dealer
• PC skills, MS Office, DMS
• Fluent in Arabic and English
• Customer handling skills
• Telephone skills
• Polite manners, flexible

Send CV to careers@nabooda-auto.com (Candidates on visit or transferable visa preferred.)

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